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All deliveries are made via FedEx or UPS.
We offer Worldwide Free shipping for orders valued above US$ 249. Please note that you might need to pay duty/customs tax depending on the rules and regulations of your country. Please check with your local authorities for these charges.
All parcels are dispatched from our Istanbul showroom, where we keep a limited number of stock rugs, meaning, 90 % chance that your rug is in our Anatolian warehouse. That means it has to be shipped to Istanbul first, so we can ship it internationally. It may take up to 3 days for the rug to arrive at our Istanbul showroom. Once your rug arrives, our courier comes and picks it up. Usually around 17:00. From then on, delivery to the address you have stated is 3 - 4 days
However; if your order needs to be re-produced; meaning your order is a patchwork rug and it is not in stock, or the size you have requested is not available. In this case, our production unit re-produces the rug for you. This may take up to 7 days, which will delay the shipment for 7-8 days. In the event of this, we will notify you.
UPS Terms and Conditions of Carriage
FedEx Conditions of Carriage